Customer Service Representative-Malta

• Full-time

• 101 State Farm Place, Malta, NY 12020

• • Customer Service Representative

• Make outbound calls to customers to provide assistance and support

• Handle customer inquiries and resolve any issues or complaints

• Analyze customer needs and recommend appropriate products or services

• Maintain accurate and detailed records of customer interactions

• Collaborate with other team members to ensure excellent customer service

• 1 year or more post-secondary education OR 2 years equivalent work experience

• 1 year or more of customer service preferred

• Recognition and problem resolution for mid-to-high level customer service issues

• Independent decision-making

• Excellent communication skills, interpersonal skills and professional phone demeanor

• Beginner to intermediate level experience with MS Office – Word, Excel and Outlook.

• Ability to learn internal, proprietary systems.

• Must be self-motivated, dependable, detail-oriented and enjoy working in a team-oriented environment.

• Analytical, with a sense of urgency and the capability to take individual initiative in role when.

• Must be able to work within the operational hours of 7:00 am – 7:00 pm Monday to Friday, Saturday from 8:00 am – 2:00 pm.

• Click to Apply (https://evoportalus.tracker-rms.com/KnowledgeBuilders/apply?jobcode=16100)