Details

Open Date 05/14/2024

Requisition Number PRN38534B

Job Title Manager, Student Services

Working Title Utah Reads Program Manager

Job Grade E

FLSA Code Administrative

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Monday – Friday 8-5 on campus with some evenings and weekends.

VP Area President

Department 00305 - Bennion Community Center

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 52000 to 56000

Close Date

Open Until Filled Yes

Job Summary

The Lowell Bennion Community Engagement Center at the University of Utah is an international leader in community engagement and public service. The Bennion Center inspires and mobilizes people to strengthen communities through learning, scholarship, and advocacy. Our curricular and co-curricular programs, initiatives, and events provide dynamic and compelling opportunities for students, faculty, staff, and community partners to collaborate on issues and projects that improve health, quality of life, and foster justice in the community, while educating students about their civic and social responsibilities. In 2020, the Carnegie Foundation for the Advancement of Teaching and Learning classified the University of Utah as a Community Engaged Institution . The Bennion Center is a critical part of the University’s experiential and educational strategy and serves as a hub for campus-wide community engagement efforts.

The objective of the Utah Reads program is to promote educational success by advancing the reading skills of elementary-aged schoolchildren who have been identified as needing literacy assistance. To achieve this goal, the Student Services Manager must be an organized and committed professional who excels at recruiting qualified colleges students, providing comprehensive trainings, developing student leadership, and foster mutually beneficial community partnerships.

The Student Services Manager will recruit, train, and supervise a corps of college student mentors and tutors who will strengthen reading skills among school-aged children throughout the community. The Program Manager will lead a team of tutors- including AmeriCorps members- and manage performance outcomes.

The Student Services Manager is part of a dynamic and interconnected team of staff and students, and reports directly to the Associate Director for Student Engagement and Outreach. The Student Services Manager is also expected to participate and engage as an active member of Bennion Center and campus-wide committees, task forces, and work groups as necessary and/or requested.

The Student Services Manager must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Responsibilities

Program Administration and Management

• Serve as the liaison to and relationship manager with the University of Utah Reading Clinic, Utah Higher Education AmeriCorps Network, Financial Aid, and Human Resources (as related to Utah Reads tutors & coordinators)

• Recruit, onboard, and supervise a team of work-study reading and math tutors at partnership schools and community agencies

• Utilize University of Utah platforms for hiring, management, and off-boarding

• Establish, build, and assess relationships with Community Partners (schools & community sites) regarding programs and annual goals

• Identify reading-related needs of partners and work with the volunteer coordinator, principal, faculty, and/or literacy specialist at tutoring sites to identify ways in which those needs may be met by the Utah Reads program

• Manage and report all programmatic financial matters: budgets, revenue, expenses, receipts, etc.

• Complete bi-monthly payroll for all tutors

• Work with the Office of Financial Aid to strengthen tutor recruitment strategies

• Provide administrative management for programs in employee’s portfolio – maintain records, metrics, and evaluation/assessment information. Create reports as necessary

• Records include (but are not limited to): contact records, risk & liability forms, memorandums of understanding, etc.

• Maintain accurate personnel records in all University systems

• Implement assessment strategies (Bennion Center-wide and program specific as necessary)

• Represent the Bennion Center across campus and in the community

• Assist in the planning, logistics, and implementation of orientations, retreats, recognition events, and reflection opportunities for the Bennion Center

Student Development and Leadership

• Develop and deliver effective training for student tutors in partnership with the community partners

• Support the student Site Coordinators by providing professional and administrative training and continual assistance with program issues and development

• Build a strong team of Site Coordinators and create a community of practitioners to share best practices and support one another

• Ensure that tutors feel connected to the Bennion Center and are aware of additional opportunities offered through the Center.

• Encourage, educate, and mentor students in the development of their civic competencies, leadership skills, and professional skills.

Program Development/ Training

• Assess and evaluate program effectiveness and success

• Identify literacy resources that strengthen the Utah Reads Program.

• Stay current on literacy research, new knowledge, and techniques to enhance program.

• Work with the University of Utah Reading Clinic to provide quality and effective tutoring strategies.

• Enrich site coordinator trainings to improve tutor management, program vision, and a supportive site coordinator team.

AmeriCorps Management

• Serve as the Bennion Center’s Campus Coordinator to the Utah Higher Education AmeriCorps Network ( UHEAN )

• Recruit, enroll, supervise, and exit Bennion Center students as AmeriCorps members.

• Actively recruit Bennion Center students to AmeriCorps membership

• Educate and support AmeriCorps alums in obtaining their education stipend with the University of Utah’s office of Income Accounting and Student Loan Services

• Support site supervisors to ensure AmeriCorps administrative compliance as necessary.

Bennion Center – General

• Adhere to and foster the Bennion Center’s values of hope, integrity, collaboration, and action in all professional and programmatic matters

• Represent the Bennion Center across campus and in the community

• Assist in the planning, logistics, and implementation of orientations, retreats, recognition events, and reflection

• May be asked to participate in the instruction of BENN courses as necessary

Minimum Qualifications

• Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).

• Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to Bennion Center and Student Affairs leadership. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.

• Demonstrated leadership skills in planning and directing people and processes in order to effectively monitor and develop student leaders and to ensure the smooth operation of the program.

• Completion of provided supervisory training within one year of employment may be required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Master’s degree

• Strong written and verbal communication and interpersonal skills

• Experience with administrative effectiveness including supervision and support of students, implementation of training, and tracking outcomes.

• Commitment to community engagement and demonstrated life and professional experience that embodies the values of hope, integrity, collaboration and action.

Priority Review Date: May 29, 2024

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/

Online reports may be submitted at oeo.utah.edu

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.