Job Summary: The Field Service Technician is responsible for servicing out-placed equipment, including the installation of new machines, modification of existing machines, and maintenance of existing machines to ensure equipment meets the customer’s production efficiency targets. The Field Service Tech is also responsible for building relationships with customers throughout the organization and providing support for customers’ machine training.

Major Job Responsibilities:

Business Excellence

• Build and install out-placed equipment (beverage packaging machines) at the customer site, including assembling and testing to defined criteria

• Provide customer with mechanical and technical service on out-placed equipment, including machine repairs, overhaul, and conversion on site

• Provide consistent contact and support for customers through on-site visits and ongoing communication

• Provide customers with equipment training on site to ensure that customer’s employees can operate, maintain, adjust, and repair machinery

• Identify the root cause of machinery issues (electric or mechanical), and develop and execute remediation plans

• Partner with customers’ machinery operators, technicians, and production maintenance resources to ensure effective equipment operations

• Serve as an expert and support resource on combination out-placed equipment machines

• Learn and adhere to all customer’s safety rules

• Develop and deliver presentations effectively to the customer

• Build reports on machinery productivity and other key metrics and share with customer

• Perform testing, including production acceptance tests, to ensure WestRock meets contract requirements

• Build and maintain relationships throughout the customer organization

• Provide support to customers’ maintenance programs

Critical Skills / Capabilities:

• Communication: Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods (including presentations) that promote an understanding with the target audience; listens carefully and attentively; Ability to communicate in English.

• Adaptability: Demonstrates agility, flexibility, and a willingness to modify one’s approach to achieve desired results; responds quickly to changing demands, processes, and updated information

• Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach

• Analytical: Demonstrates an understanding of various sources of information or data that are relevant to the business; summarizes or integrates information for routine problems or issues with oversight from others as necessary

• Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively

• Growth and Results Oriented: Demonstrates an interest, willingness and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity

Technical Skills:

• Advanced electrical engineering skills for servo driven out-placed equipment (beverage packaging machines)

• Advanced mechanical skills

• Computer Skills, including Microsoft Office - Excel, Outlook, PowerPoint

• Experience in PLC and DCS

Other Qualifications: To perform the duties of the job, this role requires:

• Constantly using fingers to pinch with two hands

• Frequently positioning oneself low to the ground in a crouching position for more than 10 minutes at a time

• Frequently positioning oneself low to the ground in a stooping position for more than 10 minutes at a time

• Frequently positioning oneself low to the ground in a kneeling position for 5-15 minutes at a time

• Frequently reaching by extending fingers on two hands

• Frequently reaching by extending two arms

• Frequently using fingers to grasp with two hands

• Frequently using fingers to type with one hand

• Frequently exerting force by pulling up to 20 lbs of weight

• Frequently exerting force by pushing up to 20 lbs of weight

• Frequently exerting force by lifting up to 30 lbs of weight

• Occasionally working atop of elevated surfaces for up to 10 minutes at a time

• Occasionally working in spaces up to five feet wide for up to 10 minutes at a time

• The spoken exchange of ideas to be performed loudly 25-50% of the time

• The spoken exchange of ideas to be performed quickly 50-75% of the time

• The safe and accurate preparation and analyzing of data and figures, monitoring of a computer terminal, or inspection of small defects or parts

• A repetitive motion, which entails mounting parts

Work Environment:

• Frequently works indoors in an environment that is not climate controlled and has high temperatures

• Frequently works indoors in an environment that is not climate controlled and has low temperatures

• Occasionally works indoors, in an environment that is climate controlled

• Occasionally works outdoors in natural environmental conditions (both hot and cold)

• The role is occasionally sedentary, which entails sitting or being stationary

• Frequently stands or walks for 3-6 hours at a time

• Noisy industrial work environment; maintain strict adherence to safety rules and regulations

• May have to work nights, weekends, and hours outside of a 9 to 5 schedule

Experience:

• Required: 3 to 5 years of experience as a mechanical or electrical engineer, preferably in a service organization

• Preferred: Experience in the manufacturing industry, preferably in packaging

• Preferred: Experience using Reliability tools such as Failure Modes and Effects Analysis (FMEA), Reliability Centered Maintenance (RCM), and Root Cause Analysis (RCA)

• Preferred: Experience with software programming

Education:

• Required: High School diploma or equivalent (US)

• Required: Middle Technical School diploma (EU)

• Preferred: Bachelor’s degree with a focus in Mechanical or Electrical Engineering

WestRock (NYSE:WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's team members support customers around the world from locations spanning North America, South America, Europe, Asia and Australia. Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.